Privacy Policy

Effective Nov 5, 2026

This Privacy Policy explains what personal information Country Music Jukebox (“we”, “us”) collects when you visit countrymusicjukebox.com, use the artist portal, or send a merch order request, how we use it, and the choices you have. We do not sell your personal information.

1. What we collect

We collect only what the Service needs to run. Most of it comes from you; some is collected automatically when you use the site.

What	Whose	Why we need it
Artist or band name, username, email address, password (stored only as a secure hash, never readable by us)	Artists	To create and secure your account, log you in and contact you
Email confirmation status and a one-time confirmation link (expires after 3 days)	Artists	To confirm your email before your page goes live
Profile picture, bio, location, genre, band details, gallery photos (up to 5) and social links	Artists	To build your public artist page
Tracks, music videos or video links, merch listings (photos, prices, stock), events (venue, date, location)	Artists	To publish them on your artist page and in New Events
Who you follow and who follows you	Artists	To show follows and allow messaging between artists who follow each other
Messages, their time sent, read status and any deletions	Artists	To deliver your conversations
Last time you were active	Artists	To show other artists whether you are online
Email notification setting	Artists	To decide whether we email you about new messages
Membership status, plan, payment processor and subscription ID	Artists	To manage your $4.99 membership. Card and bank details go straight to Stripe or PayPal and never reach us
Name, email, phone number, shipping address, item, quantity and message	Merch buyers	To send your order request to the artist
Track plays, video views and how much of a video was watched, page views, device type (desktop, mobile or tablet)	Visitors	To show artists anonymous stats about their page. We store a scrambled visitor code made from your IP address and browser, not your IP address itself. Bots and an artist’s own plays are not counted
IP address and browser details	Everyone	To block bots and abuse (Cloudflare Turnstile checks and rate limits on sign up, login, password reset and order forms) and to keep the Service secure

2. How we use information

We use personal information to:

create and run artist accounts, artist pages, messaging and order requests;
send emails you need, such as email confirmation, password resets, new message alerts (which you can turn off in Settings), order requests and membership notices;
process and manage memberships through Stripe or PayPal;
show artists anonymous stats about their page;
promote artists on the Service, for example in the newest artists slider, the All Artists directory and New Events;
keep the Service secure, prevent spam and fraud, and enforce our Terms and Conditions;
comply with the law and respond to lawful requests.

We do not use your information for advertising profiles and we do not sell or rent it. Where the law requires a legal basis (for example in the UK or EU), we rely on performing our contract with you (accounts, pages, messaging, memberships, order requests), our legitimate interests (security, stats, promotion of artists on the Service), your consent where we ask for it, and legal obligations.

3. What is public

Your artist page is public. Anyone can see your artist name, profile picture, bio, location, genre, band details, gallery, social links, tracks, videos, merch and events. Your name, picture and basic details may also appear in the home page slider, the All Artists directory, artist search and the New Events section. Your email address, messages, follows list, stats and order requests are not public.

4. Who we share information with

Artists you order from. When you send a merch order request, your name, email, phone number, shipping address, item, quantity and message are emailed to the artist and shown in their dashboard. The artist contacts you directly, so they will also see your reply email address. The artist is responsible for how they use your details to complete your order.
Other artists. Artists you message see your messages. Artists who visit Find Artists can see your public profile and whether you follow them.
Service providers who process data for us under contract:

Provider	What they do	What they receive
Our web host	Stores the website and its database	All data on the Service
Cloudflare	Security, bot checks (Turnstile) and content delivery	IP address, browser details, the pages you request
Stripe or PayPal	Membership payments	Your payment details and email, entered on their page
Our email delivery provider	Sends account and order emails	Email addresses and email content
Google Fonts	Supplies the website fonts	IP address and browser details
YouTube and Vimeo	Play videos artists link	IP address and viewing activity, when you press play

Legal and safety. We may share information if the law requires it, to respond to valid legal requests, to protect the rights, property or safety of our users or the public, or to investigate fraud or abuse.
Business change. If Country Music Jukebox is sold, merged or restructured, information may transfer to the new owner, who must keep protecting it under this policy.

5. Cookies and third-party content

We do not use advertising or tracking cookies. The cookies and similar technologies the Service uses are:

Login cookies set by WordPress when an artist logs in, so you stay signed in. “Remember me” keeps you signed in longer.
Security cookies that Cloudflare and Cloudflare Turnstile may set to tell people from bots.
Payment cookies set by Stripe or PayPal on their own pages during checkout.
Video players. Linked YouTube videos use YouTube’s privacy-enhanced mode and Vimeo videos use Vimeo’s do-not-track setting, and the player does not load until you press play (a preview image may load from the video service before that). Once you play one, that service may set its own cookies under its own policy.

Our anonymous page stats do not use cookies. You can block or delete cookies in your browser settings, but artists will need login cookies to use the dashboard.

6. How long we keep information

Information	How long
Account, profile and artist page content	While your account is open. Deleted within 30 days after your account is closed
Messages	Until deleted (see below) or until the account is closed
Merch order requests	Kept in the artist’s dashboard while the artist’s account is open. The copy emailed to the artist stays in the artist’s own inbox, which we do not control
Anonymous page stats	While the artist’s account is open
Membership records	As long as tax and accounting laws require, usually up to 7 years
Email confirmation links	3 days, then they expire
Security data (IP addresses used for rate limits)	Minutes to hours, then discarded
Backups	Up to 30 days, then overwritten

Deleting messages. When you delete one of your messages for everyone, its text is erased from our database and both artists see “This message was deleted”. When you delete a message for yourself, or delete a whole chat, it is hidden from your inbox only. The other artist keeps their copy, so the message stays stored until they delete it too or an account is closed.

Closing your account. Email us from your sign-up address to close your account. We will remove your artist page and delete your profile, content, follows and messages within 30 days, except what we must keep by law or to resolve disputes. Messages you sent may stay visible to the other artist until removed in this process.

7. Your rights and choices

Edit your information. Artists can update their profile, content, email address and notification settings in the dashboard at any time.
Access, correction, deletion, portability. You can ask for a copy of your personal information, ask us to correct it, delete it, or send it to you in a portable format.
Objection and restriction. Where we rely on legitimate interests, you can object, or ask us to limit how we use your information.
Withdraw consent at any time where we rely on it.
California and other US states. You have the right to know what we collect, to delete it and to correct it, and the right not to be discriminated against for using these rights. We do not sell or share personal information for cross-context behavioral advertising.
UK, EU and Canada. You can also complain to your data protection authority, such as the UK Information Commissioner’s Office or the Office of the Privacy Commissioner of Canada.

To use any of these rights, email us at the address in section 12. We will reply within 30 days and may need to confirm your identity first. If you sent a merch order request, contact the artist as well for the copy they hold.

8. Children

The Service is not intended for children. Artist accounts and order requests are for people 18 or older. We do not knowingly collect personal information from children under 13 (or under 16 in the UK and EU). If you believe a child has given us personal information, contact us and we will delete it.

9. Security

We protect information with HTTPS encryption, hashed passwords, email verification, Cloudflare bot protection, rate limits on login and forms, and access controls so only you can change your account and content. No system is completely secure, so please use a strong, unique password and tell us right away if you suspect unauthorized access.

10. International transfers

Country Music Jukebox is run from the United States, and our service providers may process data in the US and other countries. If you use the Service from outside the US, your information will be transferred to and processed in those countries, with safeguards such as standard contractual clauses where the law requires them.

11. Changes to this policy

We may update this policy from time to time. We will change the effective date at the top, and for material changes we will notify artists by email or in the dashboard before the changes take effect.

12. Contact us

Privacy questions and requests: royce@inmancompany.com · countrymusicjukebox.com

Artist Login